You are here: Home > Product Information > Backorders, Out of Stock, and Canceled Orders

Back Ordered, Out of Stock, and Canceled Orders

Back Ordered Items

Merchandising Inventives, Inc. wants to make sure that you get the products you need when you need them. In some limited cases, if our current inventory doesn't have enough products to supply your current order we will contact you immediately to let you know of the situation. Re-supply of out-of-stock products can proceed smoothly with little or no interruptions and we can get you the remainder of your order into your facility as soon as possible. Merchandising Inventives strives to provide both Domestic and International options for our product lines. If time is not a consideration, we can explore other available options to getting you your product in the most efficient manner possible.

Canceled Orders

In the event that there is a problem with your order, please contact our CUSTOMER SERVICE DEPARTMENT immediately at 1-800-367-5653. Cancellations and returns are handled on a per case basis. Standard catalog items are returnable within 30 days of receiving the shipment, however, returns or refunds will not be accepted on any custom, non-stock or production runs.

A return goods authorization number must be obtained prior to returning any merchandise. The returned merchandise should be in the original unopened cartons and must be clearly marked with the return authorization number. Credits will not be issued for any unauthorized returns.

Restocking Fee

A restocking fee of 25% of the total merchandise will be applied to all returns. The customer is responsible for all freight charges incurred from the original order and return shipment. Merchandising Inventives, Inc. reserves the right to refuse any return. (MII does not return orders of product in quantities over 5000 pieces or orders under $100.)

Out Of Stock Products

Merchandising Inventives, Inc. does from time to time run low or out of a particular product. We utilize "Just-in-Time" manufacturing practices and try to keep as full an inventory of our award-winning products ready for immediate shipment. If you do happen to contact us with an order for any product we have that is out of stock, one of our helpful sales representatives will inform you of the situation and then will work with you to provide a solution to your needs. If time is not a factor for your order, we will discuss with you the options of both local and import products. However, if time IS a factor and we are out of stock of your favorite item, we will point you in the direction of a similar product that will suit you projects needs.

At Merchandising Inventives, Inc. our commitment to 100% customer satisfaction means keeping you, the customer, satisfied at all times with your sales experience with MII and getting your project supplied and on budget. Ask a customer service department about our other products that may fit your needs.